Thank you for shopping with us (the “Website”). This Shipping Policy explains how orders are processed, shipped, and delivered by Jingxiang Aobai Goods Store in Airport New City.
By placing an order on our Website, you agree to the terms outlined below.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Processing includes order verification, quality inspection, and packaging.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations
We offer domestic and international shipping, subject to destination availability, carrier restrictions, and local regulations.
If we are unable to ship to your location, we will notify you promptly and arrange a cancellation or refund.
3. Estimated Delivery Time
Estimated delivery times may vary depending on the destination and shipping method:
- Standard Shipping: approximately 7–15 business days
- Expedited Shipping: approximately 5–10 business days (if available)
Delivery times are estimates only and may be affected by customs clearance, weather conditions, logistics delays, or other factors beyond our control.
4. Shipping Fees
- Shipping fees are calculated and displayed at checkout unless otherwise stated.
- Free shipping promotions may be offered from time to time and will be clearly indicated on the Website or during checkout.
5. Customs, Duties, and Taxes
- International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
- These charges are not included in the product price or shipping cost and are the responsibility of the customer.
- We are not responsible for delays caused by customs clearance procedures.
6. Order Tracking
- Once your order has been shipped, a tracking number will be provided via email or order confirmation (if available).
- Tracking information may take 24–72 hours to update after shipment.
7. Address Accuracy
- Customers are responsible for providing complete and accurate shipping information at checkout.
- We are not responsible for delivery delays, losses, or additional costs caused by incorrect or incomplete addresses.
- Additional shipping fees may apply if an order is returned due to address issues.
8. Shipping Restrictions for Cosmetic Products
- Certain cosmetic products may be subject to shipping restrictions due to local regulations or carrier policies.
- We reserve the right to cancel or modify shipments if a product cannot be delivered to a specific destination.
9. Lost or Delayed Shipments
If your order is significantly delayed or appears lost in transit, please contact us. We will work with the shipping carrier to investigate and provide a reasonable solution.
10. Force Majeure
We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, customs inspections, or transportation disruptions.
11. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Company Name: Jingxiang Aobai Goods Store in Airport New City
Phone: 18539951603