Thank you for shopping with us (the “Website”). This Return & Refund Policy explains the conditions under which returns and refunds are accepted by Jingxiang Aobai Goods Store in Airport New City. By placing an order on our Website, you agree to the terms below.
1. Return Eligibility
Due to the nature of cosmetic products, returns are accepted only under the following conditions:
- The return request is submitted within 7 days of the delivery date
- The item is unused, unopened, and in its original packaging
- All seals, labels, and protective packaging remain intact
- Proof of purchase is provided
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Opened or used cosmetic products
- Items with broken seals or damaged packaging
- Items marked as Final Sale / Non-returnable
- Personalized or customized products
- Items returned without prior authorization
3. How to Request a Return
To request a return or refund, please contact us through the Website and provide:
- Order number
- Product name(s)
- Reason for return
- Clear photos or videos (required for damaged, defective, or incorrect items)
Returns sent without approval may be refused.
4. Return Shipping Costs
- Customer Responsibility:
If the return is due to personal reasons (such as ordering the wrong item or change of mind), the customer is responsible for return shipping costs. - Our Responsibility:
If the return is due to a defective, damaged, or incorrect item sent by us, we will cover reasonable return shipping costs after verification.
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
5. Refunds
- Once the returned item (if applicable) is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method only.
Refund Processing Time:
- Processing time: 3–7 business days after approval
- Payment provider or bank processing time may take an additional 5–10 business days
Please note:
- Original shipping fees are non-refundable, unless the refund is due to our error
- Refunds may be denied if the returned item does not meet the return conditions
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos or videos.
After verification, we will arrange a replacement, partial refund, or full refund as appropriate.
7. Allergic Reactions and Skin Sensitivity
- Cosmetic products may cause allergic reactions depending on individual skin sensitivity.
- We recommend performing a patch test before first use.
- Refunds will not be issued for allergic reactions unless the product is proven to be defective.
8. Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank account or original payment method
- Contact your bank or payment provider
- If the issue persists, please contact our customer service team for assistance
9. International Returns
For international orders:
- Return shipping costs are the customer’s responsibility unless the issue is caused by us
- Customs duties, taxes, or fees incurred during return shipping are non-refundable
- Returned packages should be clearly marked as “Returned Goods” to avoid unnecessary customs charges
10. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Company Name: Jingxiang Aobai Goods Store in Airport New City
Phone: 18539951603